About Us

A brief introduction to NICE

At NICE, we protect people’s money, ensure their safety and improve their experiences.

Many of the world’s leading companies and organizations are expected to manage these three critical elements of modern living. To do so, they are tapping into the power of data, which has become ubiquitous in both business and life. These organizations turn to NICE to operationalize this data to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security.

Since 1986, NICE has been the recognized leader in these fields, providing solutions which turn both structured and unstructured data into valuable and actionable information. Our success started by capturing interactions and our expertise has evolved into applying analytics on these interactions. Combined with our years of cultivating domain expertise in partnership with our customers, we can help our customers not only understand what’s happening in real time, they can predict what will be.

NICE has more than 3,500 employees and a presence in more than 150 countries. Our team is proud of their many achievements. NICE is regularly recognized for innovation and the value it provides to more than 25,000 customers, including more than 85 of the Fortune 100. When it comes to turning information overload into practical business value, no one else comes close to NICE.

What we do

We have three principle areas of activity: Perfecting Customer Experience, Protecting People & Assets, and Financial Crime Prevention & Compliance.

Perfecting Customer Experience – We enable organizations to deliver an effortless, consistent and personalized experience throughout the customer journey. Our solutions allow enterprises to know their customers, act in real time and ensure that every employee is engaged. Our customers stand out in their competitive markets by offering an enhanced customer experience, and they improve their bottom line by streamlining operational efficiency.
Protecting People and Assets – We help security organizations and emergency services protect people and assets, by anticipating, managing and mitigating safety, security and operational risks. Through the capture, analysis and correlation of data from a myriad of physical and virtual sensors and systems, we enable organizations to utilize sophisticated measures to prevent incidents and quickly conduct investigations.
Fighting Financial Crime and Ensuring Compliance – We help financial services institutions detect and prevent fraud, manage regulatory compliance, and identify money laundering threats quickly and accurately, protecting them against financial crime, regulatory, and reputational risk. With a holistic, consolidated view across the enterprise and innovative, flexible technology, our solutions provide institutions a clear view of risk, enabling their staff to resolve issues efficiently, and keeping the organization up to speed with a rapidly changing regulatory landscape.

With NICE, you come first

We believe that leadership is a result of putting customers first. In fact, our values are grounded in cherishing our customers, and our employees firmly believe that our success is a reflection of our customer’s success.

This means providing our customers with innovative, revolutionary and scalable technology that can make a real difference– and, in turn, to their customers. In fact, Fast Company recently listed us for the second consecutive year as one of the most innovative companies in the world.

Our team and culture make the difference

Of course, the consistent delivery of world-class innovation and exceptional customer service is ultimately the responsibility of our team of dedicated professionals – and this is where our unique culture comes in.

Our employees are scientists, engineers, business and thought leaders, people who are subject matter experts who boast extensive experience as experts in their fields.

What allows them to do extraordinary things is our culture of collaboration. So, we respect and listen to each other, drawing from our experiences and learning from our respective skills and backgrounds.

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